Shipping and Returns

SHIPPING

We aim to prepare and ship your order to you as quickly as possible and usually ship every business day. A confirmation email showing your tracking number will be sent once your order is ready to be collected by the courier.

SHIPPING – NEW ZEALAND

All New Zealand orders are sent by tracked courier. Shipping in New Zealand is free for orders over $100, otherwise, a $6 flat rate charge applies (there is no extra charge for rural delivery). Please allow 1-3 days for delivery. Rural delivery may take a bit longer.

SHIPPING – INTERNATIONAL

Our website is not yet set up to ship outside New Zealand.  However, if you love our stuff please contact us so we can provide a shipping quote by email. We will try our best to get it to you.

RETURNS POLICY

If you change your mind, Launder & Love is happy to accept returns for non-sale items within 14 days from the date of purchase, provided that the product is still new and unused, and in its original packaging.

If you need to return something, you’ll need to cover the cost of returning the product to Launder & Love.  Please contact us via info@launderandlove.co.nz for your return slip.

SALE ITEMS

Sale items are not returnable and non-refundable.

FAULTY ITEMS

For faulty items we will meet all of our obligations under the Consumer Guarantees Act.  Please contact Launder & Love via email with a description of the fault and supporting photo(s).